Monthly Archives: January 2016


How to Handle Stress and Conflict In The Workplace

One of the greatest sources of stress and conflict in the workplace is engagement with co-workers, bosses and/or customers. Here are some tips on how to handle stress and conflict in the workplace. These strategies are designed to resolve conflict at work so that healthy competition stays healthy and strife stays confined to the traffic jam on the way home.


Handle Miscommunications As Soon As Possible

Nothing can turn the old wheels of conflict quicker than basic miscommunication. For example, one employee is in the room when a change is made to the way paperwork has to be filed and another is not. The person who happened to hear the information decides to get a head start and use the new paperwork process while the other salesperson sticks does not.


This causes a number of events to take place that create confusion and conflict.

  • First
    • It can create chaos for Marketing Assistants who are not ready to accept or aware of the new process.
  • Second
    • It can create resentment between employees who may be using the old way which takes longer and eats into their leisure time.
  • Third
    • It can lead to mistakes and confusion which fuels resentment amongst the team.


Make sure there is a clear mandate and process on what is expected by each team member. When changes are made in your organization be certain they are communicated to everyone as soon as possible to avoid any miscommunications. You can do this by holding a group meeting that is mandatory for everyone to attend. You can also send out multiple emails the week the new change is being applied to remind everyone of the change. Finally, follow up with phone calls to each team member to ensure they understand what the change is and that they are now on track to follow the new procedure.


Right Person, Right Job

When hiring your team look for unity. You want people to have some healthy competition but if you hire someone who is way out of the league compared to the rest of the group it may fuel resentment. If they can’t carry their own weight, it will cause trust issues and disappointment. Likewise, if you hire someone who is overqualified they might skate circles around the other team members which will fuel jealousy and resentment. If you do hire someone who is overqualified, make sure they are willing to help their team members and make sure they are humble. Look for a unified team with the right skill sets to avoid hiring employees that will rock the boat.


Foster Respect and Fairness

Right from the beginning, treat people equally and respectfully. Treating people without the proper respect can make attitudes fester and the workplace culture begin to suffer. You want each person to feel they are being treated the same as everyone else. The workplace should be friendly, easy to communicate in and feel like a true team or family. Never show favoritism or let your personal feelings get in the way of business. Know your team and the individuals involved so you can help avoid issues and keep an eye on events that may create complications for your organization.


Learning how to handle stress and conflict in the workplace can improve your organization on multiple tiers. Choose to hire a professional to help you understand the methods and techniques employed by successful corporations. Ask Keynote Speaker, Author, Consultant, sales coach and sales trainer Doug Dvorak to help your sales team get back on track. Visit for more information.


Chasing Happiness One Step at a Time

With the dawn of a New Year, many people are making resolutions, goals, and promises to propel them into success and happiness in the coming months. In the elusive search for happiness, many people fall flat and end up more miserable than ever before. So what is the true secret to happiness? How can you end up with positive results in your efforts to be happy in the New Year? The key is to take things one step at a time and realize that happiness is the by-product of doing the next right thing.


Most people assume that happiness is something that will happen all at once.  They set it up in their mind to assume that happiness will happen in one glorious moment when they achieve their goal. Whether it is financial freedom, career success or landing the love of a lifetime, most people concentrate on one of these goals as the only way to achieve true happiness. However, this is a myth. Happiness comes in the chasing of dreams and true contentment comes in each individual step of the journey.


Every dream begins with a series of steps. Ultimately, you have a choice to make. You can continue to feel unhappy and think about all the things you are lacking that keep you from being happy. On the other hand, you could choose to take the first step towards your happiness and take action to change your circumstances. You might be surprised to find that as you take that first step, happiness starts to creep in and take over.


Instead of focusing only on your end goal, focus on doing the next right thing. By breaking up your goals into smaller, actionable steps, you can make your dream a reality. As you take each new step, you will gain confidence and happiness as you work towards your dreams.


Don’t underestimate the power of daily decisions. You have dozens of choices to make every single day. Each one can and will powerfully impact your state of mind. If you choose to do nothing, you won’t feel any differently tomorrow. However, if you seize the opportunities of today and choose to take the next step, you will feel a little happier when you go to bed tonight. Even if you are the only one who sees the tiny step you took towards your dream, the knowledge that you are on the way will propel you and unlock a whole new world of happiness and motivation with each passing day.


As you chase your dreams and goals in the New Year, don’t get so hung up on the long term goals that you forget to make the right choices in the here and now. Do the next right thing and you will unlock a whole new world of happiness.


Resource Box: Doug Dvorak is a motivational speaker offering motivational keynotes and productivity training. Learn more about his upcoming conferences at